Contact us

Get in touch with us, find more information or log in to your online member area to submit a secure enquiry.

Important information:

We are experiencing longer than usual call wait times.

As our staff and members navigate the impact of COVID-19, we apologise for any delays and  inconvenience. If you'd prefer not to wait, please use the online member area to update and manage your policy.

Ways to get in touch


Chat online with our friendly staff
Monday to Friday, 8am-5pm AEST 


Call our local customer service centre
Monday to Friday, 8am-6pm AEST 

1300 446 422

Visit a GMHBA branch

Find your local GMHBA branch and check opening hours.

Member support

Update your details

Manage your cover online

Make claims, pay your premiums, update your details and access a range of other services, all in the member area.

Submit member enquiry

Contact GMHBA by email, through the secure online member area and we'll respond shortly.

GMHBA health services enquiries

GMHBA Eye Care

Eye care practices near you offer comprehensive eye health services and a leading range of prescription glasses and designer eyewear.

GMHBA Dental Care

Our professional team specialise in prevention, general dentistry, dental emergencies and will ensure you maintain oral health. Find a practice near you.

Health providers and media enquiries

Health provider line

For health service providers – contact the specialised provider team to manage enquiries.

Media enquiry

For all media enquiries please contact our team.

Additional support

If things go wrong

Even with our best intentions, we realise things sometimes go wrong. If you have a concern or complaint, let us know so we can give it our full attention.

Independent advice

To make a complaint, contact the Commonwealth Ombudsman at

For general information about private health insurance, visit

After hours sale enquiries

For after hours sale enquiries, simply fill out the form and our customer service team will respond.