Contact us
Health Insurance
Online member area:
Want to skip the queue? Easily manage your health cover by making claims, pay your premiums online and access a range of other services when it suits you.
Did you know that most extras claims lodged online are paid into your nominated bank account the following business day?
Call us: 1300 446 422 (8.00am - 6.00pm Mon-Fri AEST)
Need more information about how recent changes to private health insurance may impact you?
Learn about private health insurance reforms.
Health services providers:
-
Call us: 1300 301 437 (8.00am - 6.00pm Mon-Fri AEST)
Eye Care:
Dental Care:
Media enquiries:
Locations (Health Insurance)
Geelong CBD
Address:
60-68 Moorabool St, Geelong, VIC Get directions
Hours:
8.30am - 5.00pm, Monday - Friday
Waurn Ponds
Address:
Waurn Ponds Shopping Centre, Cnr Colac Road & Pioneer Rd, Waurn Ponds VIC 3216 Get directions
Hours*:
9.00am - 5.30pm, Monday - Thursday
9.00am - 7.00pm, Friday
9.00am - 5.00pm, Saturday
*Consultations Monday - Saturday only
Ballarat
Address:
208 Sturt Street, Ballarat, VIC 3350 Get directions
Hours:
9.00am - 5.30pm, Monday - Friday
Bendigo
Address:
Shop 11a Fountain Court, Mitchell St, Bendigo VIC Get directions
Hours:
9.00am - 4.45pm, Monday - Friday
Leopold
Address:
Gateway Plaza, Leopold, VIC 3224 Get directions
Hours:
9.00am - 5.30pm, Monday - Friday
9.00am - 1.00pm, Saturday
Portland
Address:
112a Percy Street, Portland VIC Get directions
Hours:
9.00am - 4.45pm, Monday - Friday
Warrnambool
Address:
114 Lava Street, Warrnambool VIC Get directions
Hours:
9.00am - 4.45pm, Monday - Friday
Locations (Eye Care)
Geelong
Address:
80 Moorabool Street, Geelong, VIC 3220 Get directions
Hours:
8.30am - 5.00pm, Monday - Friday
Phone:
(03) 5229 2176
Waurn Ponds
Address:
Waurn Ponds Shopping Centre, Cnr Colac Road & Pioneer Rd, Waurn Ponds VIC 3216 Get directions
Hours:
9.00am - 5.30pm, Monday - Thursday
9.00am - 7.00pm, Friday
9.00am - 5.00pm, Saturday
Phone:
(03) 5210 8200
Corio
Address:
9 Gellibrand Street, Corio, VIC 3214 Get directions
Hours:
8.30am - 5.00pm, Monday - Friday
Phone:
(03) 5275 3997
Leopold
Address:
Gateway Plaza, Leopold, VIC 3224 Get directions
Hours:
9.00am - 5.30pm, Monday - Friday
9.00am - 3.00pm, Saturday
Phone:
(03) 5297 3700
Ballarat
Address:
208 Sturt Street, Ballarat, VIC 3350 Get directions
Hours:
9.00am - 5.30pm, Monday - Friday
9.00am - 1.00pm, Saturday
Phone:
(03) 5326 0100
Locations (Dental Care)
Geelong
Address:
120 Ryrie Street, Geelong, VIC 3220 Get directions
Hours:
8.30am - 5.30pm, Monday - Friday
8.30am - 7.30pm, Wednesdays
Phone:
(03) 5229 5142
Portland
Address:
47 Henty Street, VIC 3305 Get directions
Hours:
8.30am - 5.00pm, Monday - Friday
Phone:
(03) 5523 1485
If things go wrong
Even with our best intentions, we realise things sometimes go wrong. If you have a concern or complaint, let us know so we can give it our full attention.
Independent Advice
Free independent advice is available from the Commonwealth Ombudsman . You can call the Ombudsman for free on 1300 362 072 or GPO Box 442, Canberra, ACT 2601.