Contact us

Get in touch with us, find more information or view locations and opening hours for GMHBA Health Insurance, Eye Care and Dental Care.

We're available on WebChat

Our customer service team is now available on WebChat between 8am – 5pm Monday to Friday.

Get in touch

If you are a member, submit an enquiry through the member area.

Our call centre is open 8am – 6pm Monday to Friday. Call us on 1300 446 422

Please note: we’re currently transitioning our contact centre team to be able to work from home. Please bear with us while we make this change as there may be longer wait times than usual. We thank you for your patience.

We're also available on WebChat between 8am – 5pm Monday to Friday.

For other enquiries or any quick questions we recommend completing the online contact form.

The easiest way to make a claim and manage your cover

Log in to the member area to manage your health cover by making extras claims, paying your premiums online and accessing a range of other services when it suits you. 

Members can also submit an enquiry within the member area.

Is there an Eye Care practice near me?

Our practices offer comprehensive eye health services and a leading range of prescription glasses and designer eyewear.

Is there a dental care practice near me?

Specialising in prevention, general dentistry and dental emergencies, our professional team will ensure you maintain oral health.

Media Centre

GMHBA's latest news to keep you updated on our announcements, media releases, industry news and opinion pieces.

Health Provider Line

To make it easier for Health services providers, we have created a specialised team and a dedicated phone line to manage these enquiries.

You can call us Monday to Friday 8am to 6pm on 1300 301 437.

Health Insurance locations

Westfield Geelong

Geelong-Branch.jpg

Address:

Shop 2262/3, 95 Malop St, Geelong, VIC Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance counter. If you require assistance please call our team on 1300 446 422. GMHBA Eye Care will continue to operate in a limited capacity. 

 

Waurn Ponds

eyecare-waurnponds.jpg

Address:

Waurn Ponds Shopping Centre, Cnr Colac Road & Pioneer Rd, Waurn Ponds VIC 3216 Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance counter. If you require assistance please call our team on 1300 446 422. GMHBA Eye Care will continue to operate in a limited capacity. 

 

Ballarat

Ballarat-Branch.jpgAddress:

208 Sturt Street, Ballarat, VIC 3350 Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance counter. If you require assistance please call our team on 1300 446 422. GMHBA Eye Care will continue to operate in a limited capacity. 

 

Bendigo

Bendigo-Branch.jpgAddress:

Shop 11a Fountain Court, Mitchell St, Bendigo VIC Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance branches. If you require assistance please call our team on 1300 446 422.

 

Leopold

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Address:

Gateway Plaza, Leopold, VIC 3224 Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance counter. If you require assistance please call our team on 1300 446 422. GMHBA Eye Care will continue to operate in a limited capacity. 

 

Portland

Portland-Branch.jpgAddress:

112a Percy Street, Portland VIC Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance branches. If you require assistance please call our team on 1300 446 422.

 

Warrnambool

Warrnambool-Branch.jpgAddress:

114 Lava Street, Warrnambool VIC Get directions

Hours:

Please note: In response to COVID-19 we have made the difficult decision to temporarily close our health insurance branches. If you require assistance please call our team on 1300 446 422.

 


 

Eye Care locations

Send a message or request an appointment

Please note: If you have a private health insurance enquiry, please call our contact centre on 1300 446 422 or visit your local branch.

Geelong

Address:

Westfield Geelong, Shop 2262/3, 95 Malop Street, Geelong, VIC 3220 Get directions

Hours:

9.00am - 5.00pm, Monday - Thursday
9.00am - 5.00pm, Friday
9.00am - 5.00pm, Saturday

Phone:

(03) 5202 9214

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Eye Care is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

 

Waurn Ponds

Address:

Waurn Ponds Shopping Centre, Cnr Colac Road & Pioneer Rd, Waurn Ponds VIC 3216 Get directions

Hours:

9.00am - 5.00pm, Monday - Thursday
9.00am - 5.00pm, Friday
9.00am - 5.00pm, Saturday

Phone:

(03) 5210 8200

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Eye Care is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

 

Leopold

Address:

Gateway Plaza, Leopold, VIC 3224 Get directions

Hours:

9.00am - 5.00pm, Monday - Friday
9.00am - 1.00pm, Saturday

Phone:

(03) 5297 3700

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Eye Care is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

 

Ballarat

Address:

208 Sturt Street, Ballarat, VIC 3350 Get directions

Hours:

9.00am - 5.00pm, Monday - Friday

Phone:

(03) 5326 0100

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Eye Care is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

 


 

Dental Care locations

Send a message or request an appointment

Geelong

Address:

120 Ryrie Street, Geelong, VIC 3220 Get directions

Hours:

9.00am - 5.00pm, Monday - Friday

Phone:

(03) 5229 5142

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Dental is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

 

Portland

Address:

47 Henty Street, VIC 3305 Get directions

Hours:

8.30am - 5.00pm, Monday - Friday

Phone:

(03) 5523 1485

Please note: In response to COVID-19, and to protect the health and safety of our patients and staff, GMHBA Dental is operating in a limited capacity. Only emergency and urgent care appointments are available, and patients must make an appointment before entering the practice. We apologise for any inconvenience and thank you for your understanding.

If things go wrong

Even with our best intentions, we realise things sometimes go wrong. If you have a concern or complaint, let us know so we can give it our full attention.

Independent Advice

Free independent advice is available from the Commonwealth Ombudsman. You can call the Ombudsman for free on 1300 362 072 or GPO Box 442, Canberra, ACT 2601.