AIA Vitality program

AIA Vitality is a health and wellbeing program that was offered as an optional addition to eligible GMHBA private health insurance products. From 1 April 2026 it will no longer be available through GMHBA. Learn more below.

Frequently Asked Questions

When will GMHBA stop offering the AIA Vitality program?

The AIA Vitality program will no longer be available through GMHBA from 1 April 2026.
AIA Vitality eligible GMHBA products are now closed to new members.


Why is this happening?

GMHBA regularly reviews its member offerings, taking into account cost, usage and long-term value for members. Based on this, we believe there are more effective ways that we can offer value to a wider range of members.


What do I need to do?

If you're happy to stay on your current GMHBA cover without the AIA Vitality membership, there’s no action required from you. Effective 1 April 2026, we’ll cancel your AIA Vitality membership on your behalf and your total premium will no longer include the AIA Vitality program cost. Your new total premium details as of 1 April 2026 will be sent to you closer to the date (early 2026) as part of the annual premium review communications.

If you’d like to explore other cover options, ask us for a cover review.


How can I keep my AIA Vitality membership after 1 April 2026?

The AIA Vitality program is not available as a standalone product, so if you wish to keep your AIA Vitality membership and status, you could take out an eligible AIA Priority Protection (Life, TPD, Trauma, Income Protection) policy.

Another option would be to transfer your health cover to an eligible AIA Health Insurance policy. We would be sorry to see you go, but we understand that the AIA Vitality program plays an important health and wellness role for some and we’re ultimately here to support that.

Things to note:

  • To maintain continuous access to the AIA Vitality app and program, you will need to transfer to an eligible AIA Health Insurance policy or purchase an AIA Priority Protection policy prior to 1 April 2026.
  • If you transfer to an eligible AIA Health Insurance policy or purchase an AIA Priority Protection policy within 30 days of the GMHBA AIA Vitality closure date of 1 April 2026, you will be able to maintain your AIA Vitality status and points.
  • AIA Priority Protection requires underwriting, and policy acceptance may take longer than 30 days, so if you choose this product you may need to purchase this product earlier than 1 April 2026 to maintain your AIA Vitality status and points.
  • There are two membership levels, AIA Vitality or AIA Vitality Starter. GMHBA members have access to the full AIA Vitality program.
  • GMHBA members who move to an eligible AIA Health Insurance or purchase an AIA Priority Protection policy would continue to have access to the same level of AIA Vitality program that they hold now, except if they take out AIA Health Basic or AIA Basic Plus Hospital private health insurance products, which only have access to the AIA Vitality Starter program.

See how to join AIA Vitality health insurance.


How much notice are you giving?

We're giving advance notice of this change (10 months) to ensure that GMHBA members are able to make the most of the vouchers and benefits from the AIA Vitality program. We’ll remind you again in early 2026 of the upcoming changes. AIA Vitality will also be in touch with you directly with important information closer to the closure date.

You will have until 1 April 2026 to take advantage of all the program benefits your AIA Vitality status level offers at the time of booking/purchasing, unless you transfer your health insurance policy to an eligible AIA Health Insurance product that includes AIA Vitality or purchase an AIA Priority Protection policy within 30 days of 1 April 2026 (please note that as AIA Priority Protection requires underwriting, and policy acceptance may take longer than 30 days, if you choose this product you may need to transfer earlier than 1 April 2026 to maintain your AIA Vitality status).


If I buy a different product that has AIA Vitality, will I keep my existing AIA Vitality status and points?

GMHBA products with AIA Vitality are now closed, so you would not be able to move to another GMHBA cover with AIA Vitality. It’s important to note that the AIA Vitality program will be closed on all GMHBA products on 1 April 2026 for all existing members.

To retain your existing AIA Vitality status and points, you would need to transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within 30 days of 1 April 2026 (please note that as AIA Priority Protection requires underwriting, and policy acceptance may take longer than 30 days, if you choose this product you may need to transfer earlier than 1 April 2026 to maintain your AIA Vitality status).


Will I have access to the AIA Vitality app after the deadline?

You will only have access to the AIA Vitality app until 1 April 2026. You will not have access after this time. Please ensure that all points earned via any activity have synced to your account prior to this date. Please be aware that there may be a delay between earning points and these points appearing in your account, which may affect you reaching the next AIA Vitality status. To ensure the points have the best chance of appearing in your account, please ensure you manually sync a couple of times in the days prior to access ending to ensure all available data is captured.

 

AIA Vitality Rewards and Benefits FAQs


Gym memberships

If you're currently enjoying a discount off your gym fees with one of our partners – Virgin Active, Fitness First or Goodlife – your fees will revert to their regular fee structure after 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above. Please check with your gym for your individual terms.

Apple Watch benefit

If you currently use the Apple Watch benefit, nothing will change until 1 April 2026. You should continue making your usual payment instalments to the loan provider etika. Please refer to your etika loan agreement for more details.

If you commenced using the Apple Watch benefit after 1 June 2025

Please be aware that GMHBA members with the AIA Vitality program who choose to sign-up to any future Apple Watch Benefit after 1 June 2025 will be wholly responsible for any future payments between themselves and etika from 1 April 2026 onwards when the relationship between AIA Vitality and GMHBA ceases, unless they transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above.

Please refer to the Keeping your AIA Vitality program membership after 1 April 2026 section above for further information around how to transfer to an AIA Vitality product with AIA Vitality program. You can also contact the AIA Vitality Member Services Team at queries@aiavitality.com.au or call 1800 848 254 9am-5pm AEST, Monday to Friday.

 

Shopping Rewards and Active Benefits

 

How long do I have to use my Shopping Rewards vouchers?

You need to claim any Shopping Rewards vouchers (by clicking on the link in the Shopping Rewards email you receive when you reach a points milestone, and selecting the retailer you want the voucher for) by Wednesday 1 April 2026. Please ensure you screenshot or save the downloaded vouchers in a safe place as you will no longer be able to access them within the AIA Vitality app after 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above.

How long do I have to get my Active Benefits vouchers from the AIA Vitality app?

Ensure you have claimed any Active Benefits vouchers by 1 April 2026. Please ensure you download or screenshot your vouchers and save them outside of the AIA Vitality app by the deadline above as you will no longer be able to access them within the AIA Vitality app after 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above.

To redeem your reward simply follow the steps for each voucher supplier. Some vouchers can be used either online or offline, or both. Check the terms and conditions of your chosen voucher for more information. The expiry date will be shown on each voucher.

Virgin Australia, HOYTS and endota spa FAQs


When is the last day I can book a flight and still get cashback?

You must complete a booking for an eligible Virgin Australia flight via the link in the AIA Vitality app before Wednesday 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above. Remember that any status-based cashback you’re eligible for will depend upon your status at the time of booking.

If you’ve registered a cashback on an eligible Virgin Australia flight, please make sure your nominated bank account details are saved in the cashback account in the AIA Vitality app, before you lose access to the AIA Vitality app. Any applicable cashback will be paid into your account up to 21 days after you make your booking (even after your AIA Vitality membership ends). Please note that your travel dates are not impacted by this; you’re able to book flights for any date that is eligible.


When is the last day I can buy a discounted endota spa voucher?

You will be able to purchase discounted endota spa e-gift cards until Wednesday 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above. Please note that the discount you receive on endota spa e-gift cards is dependent upon your AIA Vitality status at the time of purchase – and remember that you’re able to purchase a maximum of four endota spa e-gift cards each membership year.


When is the last day I can buy discounted HOYTS tickets?

You’ll be able to purchase discounted HOYTS tickets until Wednesday 1 April 2026 unless you transfer to an eligible AIA Health Insurance product or purchase an AIA Priority Protection policy within the timeframes specified above. Remember that you’re able to purchase a maximum of six discounted tickets per month.

Hospital cover with GMHBA

GMHBA has been offering members and their families peace of mind for over 90 years now. Our members are always front of mind and it shows, with a rating of 4.2 out of 5 stars on productreview.com.au (May 2025).

While the GMHBA AIA Vitality products are now closed to new members, existing members can stay on their current cover. There are many reasons to keep your existing cover, including the features below.

GMHBA AIA Vitality hospital covers include:

Please refer to your product fact sheet for specific hospital cover inclusions.

If you’re not sure if you’re on the right level of cover given these upcoming changes, get in touch for a cover review. With hospital covers across all product tiers (Gold, Silver, Bronze, Basic), you can choose the policy that best fits your needs.

Learn more about GMHBA hospital cover.

Need help?

Contact GMHBA on 1300 446 422 for assistance, or for queries regarding your AIA Vitality membership, contact the AIA Vitality Member Services Team at queries@aiavitality.com.au or call 1800 848 254 from 9am-5pm AEST, Monday to Friday.