Going to Hospital Guide
Speak with your GP
Whether you have an ongoing issue or noticed a change that you'd like to investigate, your GP is the place to start if you have concerns about your health.
Get a referral
Patients can be referred to a specialist or consultant physician for treatment of their condition. Many people don’t know that a referral can be used for any specialist in the same medical specialty.
Find the right specialist for you
Not all specialists charge the same fees, practice at the same hospitals or are available to be seen immediately. Understand questions you can ask and the ways you can select a specialist of your choice.
Meet your preferred specialist
Once you have selected a specialist, understand what to expect, and what to ask them about any proposed treatments.
Understand your procedure and costs involved
Surgeons, anaesthetists, excesses, diagnostics, hospital, medical, and pharmacy costs. It is important for you to understand what you are covered for under your policy, the fees doctors and hospitals may charge for their services and which of these can be paid for under your health insurance.
Hospital admission - what to expect
Understand what to expect when you go to hospital, and some helpful hints for your stay.
Understand your rights and responsibilities in hospital
From medical costs, informed financial consent and trusting family members to make decisions on your behalf.
After your treatment
What to expect after a treatment or surgery can differ depending on your expected outcome. Understand what questions to ask your specialist after your treatment, and learn about rehabilitation and support.