Published 18 May 2026
GMHBA introduces digital membership cards, cutting the need for plastic
GMHBA, Australia’s leading regional private health insurer, is thrilled to announce the launch of digital membership cards, delivering greater convenience and control to our members.
With their GMHBA membership card stored in Apple Wallet, members can simply tap their iPhone or Apple Watch at an eligible NFC reader and authenticate using Face ID or Touch ID to make instant extras claims at participating healthcare providers. The digital card can be used at HICAPS, CommBank and Tyro health insurance payment terminals across Australia.
Members can also make gap payments easily and securely using their credit or debit card in Apple Wallet with Apple Pay, bringing claims and payments together in one seamless digital experience.
GMHBA Chief Executive Officer David Greig said the new feature responds to how members increasingly manage their day-to-day lives.
“Many of our members already rely on their iPhone or Apple Watch for payments and tickets, so being able to access their GMHBA membership card in the same way makes healthcare interactions simpler and more convenient,” Mr Greig said.
“Moving to digital membership cards also supports more sustainable ways of delivering services to members by reducing the need to produce and replace physical plastic cards, helping to minimise waste while still giving members reliable access to their cover when they need it.”
The launch builds on strong member uptake of the GMHBA app, with more than half of GMHBA’s membership base already using it to manage their health insurance.
To add a GMHBA membership card to Apple Wallet, members can:
- Download and open the GMHBA iOS app
- Go to the main menu and select ‘Digital Card’
- Tap ‘Add to Apple Wallet’ and follow the prompts
For Apple Watch users, once the card has been added to an iPhone it will automatically sync to their watch.
The GMHBA app allows members to manage their health cover in one place, including submitting claims in under a minute using Snap & Claim, viewing claims history, managing payments, updating contact details and accessing support via Live Chat with a GMHBA team member.
“The app complements the dedicated support our team already offers members through the GMHBA health and branch network and our member experience centre. We’re committed to the delivery of high-quality patient care and member experience, and the digital card offers members another way to take control of their health insurance needs,” Mr Greig said.
