Log into the member area

The fastest and easiest way to make a claim and manage your cover is by logging into the member area. Make extras claims, pay your premiums online and access a range of other services when it suits you.

Web chat

8am-5pm AEST
Monday to Friday

Email

Contact GMHBA by email through the secure online member area and we’ll respond to you shortly

Speak to someone

1300 446 422
8am-6pm AEST
Monday to Friday

Manage your cover

Make claims, pay your premiums, update your details and access a range of other services, all in the member area.

Understand your cover

Understand what you’re covered for and check limits and waits.

Find some answers to frequently asked questions

You can update your direct debit details or make a one off payment by logging into the member area. Alternatively, you can contact us and we can make the updates on your behalf.

You can check your standard payment amount in the member area under ‘View my cover’, however if you have made recent changes to your cover your next payment may differ and we recommend contacting GMHBA for further information.

You can change your banking details or the frequency of your payments by re-entering your banking details in the member area and then selecting your payment frequency.

If you know what changes you’d like to make to your cover, you can make these changes in the member area. However, we recommend contacting GMHBA to assist with a cover review to ensure you have the right cover for your health needs.

Any changes you make to your cover in the member area may take up to 3 business days to be reflected.

GMHBA’s Going to Hospital Guide will help you understand to expect from specialists, how to avoid unexpected out of pockets if you go to hospital and the right questions to ask about your care.

Depending on your level of cover and state or territory you may be eligible for benefits towards an ambulance cover subscription. This can be claimed in the member area. To make a claim on emergency ambulance transportation, submit your invoice manually with a GMHBA claim form to service@gmhba.com.au.

You can register or confirm a child as a student dependant if they’re still studying full time, live at home and are under 25. Simply confirm they are still studying by completing a student dependant declaration form before 1 April each year.