COVID-19 information for members

GMHBA is committed to supporting the health and wellbeing of our members and community at this time. 

COVID-19 support for members

COVID-19 has been an uncertain time for all and GMHBA is doing everything possible to support our members during the pandemic. As a not for profit health fund, we always put members first and we will continue to provide assistance in a range of ways as part of our COVID-19 member support package. 


COVID-19 vaccines for kids

Learn more about the COVID-19 vaccine for children, including strategies to manage anxiety. Read more

COVID-19 vaccinations

The Australian Government Department of Health has everything you need to know about vaccinations and guidance on making a booking. Visit site

Financial hardship assistance

If you’re experiencing financial hardship due to COVID-19, you may be eligible to suspend your membership. Contact us

Has your elective surgery been delayed?

We understand that elective surgery delays can cause significant distress and uncertainty. To support impacted members we're offering some prehabilitation services in the form of extra physio and psychology consultations.

To be eligible you must meet the following criteria:

  • have a planned surgery delayed due to restrictions
  • have eligible, active hospital cover and
  • have served surgery waiting periods.

To find out more about the GMHBA elective surgery support program, please call 1300 446 442

Premium Freeze

When times are tough, it's important to have a health fund that listens. That's why we froze premium increases until 1 October 2022 and extended our COVID-19 member support package

COVID-19 and your health cover – frequently asked questions

  • GMHBA has introduced new support measures, which mean existing members with hospital cover will be covered for all COVID-19 related hospital treatments as a private patient, as long as you have served your initial two-month waiting periods. 
  • This COVID-19 coverage was due to expire on 30 September 2022, but has now been extended to 30 April 2023. 
  • We have added wording to hospital eligibility checks to confirm coverage for all of our members with hospital cover so the hospitals are aware that you will be covered. 
  • Coronavirus does not have its own clinical category or MBS item number.
  • If you are admitted into hospital to determine the root cause of the presenting illness, this is covered the same way as it would for any other medical admission, eg. flu/pneumonia.
  • If you are admitted to hospital as a result of a condition developed following contracting coronavirus, the condition will come under the applicable clinical category, eg. Lung and Chest.


  • We don't cover outpatient appointments such as GP appointments, blood tests etc.
  • These rules will continue to apply as normal, including for coronavirus.



  • If you buy health insurance now to be covered for coronavirus, the standard two-month hospital waiting periods will apply before you are able to claim benefits.
  • The rules in relation to pre-existing conditions for hospital cover will not apply.

Yes. You may be able to suspend your cover due to financial hardship if you've had an active GMHBA health insurance policy for at least six months. 

During a suspension period, you won't need to pay your premium, but you also won't be able to claim on services for this period of time.

Additional suspension measures we have put in place for members who may be experiencing financial hardship as a result of the COVID-19 pandemic include:

  • Suspension for up to 12 months.
  • Waiving the minimum suspension period so you can reactivate at any time you need.  

Find out more or talk to one of our customer service representatives about your situation and they can guide you through the things to consider, ensure you have the right level of affordable cover and answer any questions.

As with any other type of suspension, you are not able to claim benefits while your cover is suspended.

  • If you have a pre-booked hospital admission or ongoing hospital treatment, we encourage you to regularly check in with your doctor and hospital before your admission for the most up-to-date information. 

Need some help?

Can't find what you are looking for? Visit our help page or contact our friendly customer service team.