Hospital admission – what to expect

Understand what to expect when you go to hospital, and some helpful hints for your stay.

Hospital admission – what to expect

Being admitted

For scheduled elective procedures, the admitting hospital will contact you prior to your admission to provide you with everything you need to know. Some of the information you should expect to be provided includes:

  • Excess costs (if any)
  • Time to arrive at hospital
  • Preparation for surgery (such as fasting or change of diet, removal of nail polish)
  • What to bring with you
  • If you will need someone to collect you after surgery

Learn more: What does excess mean?


Excess relates to an amount of money you as the policy holder agrees to pay before private health insurance benefits are payable. An excess is generally capped at a total amount for the year. We encourage you to obtain Informed Finanacial Consent and contact us prior to your admission so that you are clear on the excess and any out-of-pocket costs you may have to pay. Generally, all details of additional costs are provided in your room or prior to admission but if you require any of these services you can enquire ahead of time.

What to expect in hospital

During a hospital stay, there will be a variety of people involved in your healthcare, including medical and support staff. If you have any questions about your treatments while at hospital, ask your nurse. For non-medical concerns, speak with a patient liaison officer or social worker, they should be able to answer your concerns or point you in the right direction.

Hospital check list

Remembering what to take to hospital can be difficult. Below are some of the important things you might need for your hospital stay.

  • Any instructions from your doctor or pre-admission nurse
  • All medication including non-prescription or alternative medicines and vitamins
  • GP name and contact details
  • Contact details for carer, next of kin or medical power of attorney
  • List of your health providers eg. Physio, diabetes education, pharmacist
  • Your medical history
  • If you have an Advance Care Plan make sure the hospital can access a copy. You may need to ask your GP for a copy
  • Medicare card
  • GMHBA member card
  • Toiletries
  • Comfortable clothing
  • Footwear (comfortable and sturdy)
  • Phone charger

Go to Step 8: Understand your rights and responsibilities in hospital

From medical costs, informed financial consent and trusting family members to make decisions on your behalf.