Care Coordination Service

Helping GMHBA members manage Chronic Illness

At GMHBA we understand that people with chronic illness may find it hard to organise medical care and get help to live independently, after leaving hospital. As a result GMHBA now offers a Care Coordination Service to eligible members.

What is the CCS ?

GMHBA’s Care Coordination Service (CCS) organises care for people who have complicated health problems. The service provides support, information and access to health services, at no cost, for GMHBA members who hold any level of hospital cover.

If you require further information, or believe you are eligible for CCS, enter your details below.

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Care Coordination Service (CCS)

Helping GMHBA members manage Chronic Illness

At GMHBA we understand that people with chronic illness may find it hard to organise medical care and get help to live independently, after leaving hospital. As a result GMHBA now offers a Care Coordination Service to eligible members.

What is the CCS?

GMHBA’s Care Coordination Service (CCS) organises care for people who have complicated health problems. The service provides support, information and access to health services, at no cost, for GMHBA members who hold any level of hospital cover.

Who can use CCS?

When anyone with health insurance is admitted to hospital, the hospital will call their health insurer to check their level of health cover. At GMHBA we then go the extra step to check if the member might be eligible for its Care Coordination Service.

To be eligible, the GMHBA member must:

  • be over 55 years of age
  • be identified as having a chronic disease
  • have been in hospital more than three times in two years
  • live in the Greater Geelong region

Such chronic illnesses include:

  • Diabetes
  • Heart Disease
  • Arthritis
  • Stroke

The CCS is free to any eligible GMHBA member with hospital cover. The members’ premium (what you pay for your health insurance) will not be affected by this service.

How does the CCS work?

The GMHBA Care Coordination Service team are skilled registered nurses with experience in the management of chronic disease.

Prior to a stay in hospital, one of the CCS nurses will phone the eligible member to discuss how the CCS program might help them. They will also ask for consent to share information with other health care providers, such as their own Doctor or hospital nurses.

The CCS team will develop a care plan for the member, after their hospital stay, which may include services such as:

  • Nursing services
  • Meal delivery
  • Domestic help
  • Organisation of appointments and services with health care providers such as GPs, Pharmacists and Allied Health Professionals.
  • Linking members to community support groups, health and wellbeing programs or chronic disease management programs.

Further information

For further information regarding GMHBA’s Care Coordination Service Call 1300 426 668 or get in contact via the form on this page.


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