Care Coordination Service (CCS)

At GMHBA we understand after a hospital stay people with chronic illness may find it hard to organise medical care and get help to live independently. As a result we now offer a Care Coordination Service to eligible members.

What is the Care Coordination Service?

Our Care Coordination Service (CCS) organises care for people who have complicated health problems. The service provides support, information and access to health services at no cost for GMHBA members who hold any level of hospital cover.

Who can use the Care Coordination Service?

When you are admitted to hospital, the hospital will call your health insurer to check your level of health cover. At GMHBA we then go the extra step to check if you are eligible for our Care Coordination Service.

To be eligible, GMHBA members must:

  • be over 55 years of age
  • be identified as having a chronic disease, such as diabetes, heart disease, arthritis, stroke, airways disease
  • have been in hospital more than three times in two years
  • live in the Greater Geelong region

The Care Coordination Service is free to any eligible GMHBA member with hospital cover. Your premium (what you pay for your health insurance) will not be affected by this service.

If you have any queries or feel you may eligible for CCS, please talk with one of your nurses or discharge planners about participating in CCS.

How does the Care Coordination Service work?

The Care Coordination Service team are skilled Registered Nurses with experience in the management of chronic disease.

Whilst you are in hospital, the CCS team and your discharge planner, together with yourself and/or your family will develop a care plan of services that will assist you in achieving your health goals once discharged home.

A care plan may include the following services:

  • Nursing services such as wound care, medication management and personal care
  • Allied health such as in-home Physiotherapy and Occupational therapy
  • Psychology, Dietetics and Speech Pathology
  • Meal delivery
  • Domestic help

Care plans developed by CCS generally last for a period of up to 6 weeks post hospital discharge.

Further information

For further information regarding GMHBA’s Care Coordination Service please speak with your discharge planner, email ccs@gmhba.com.au or get in contact via the form below.

If you require further information, or believe you are eligible for CCS, enter your details below.

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