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Best Doctors

Access a second opinion from top national and international experts

Available at no extra cost to all GMHBA members with hospital cover*, the Best Doctors program is an opportunity for anyone with an ongoing health issue to seek a second opinion, or a new perspective on a health concern.

Best Doctors can answer your questions and more by remotely connecting you to an Australian or international expert who has been voted by their peers as a leader in their field.

Watch this short video explaining how the service works

What Best Doctors provide

Best Doctors helps you and your medical team by offering a case review from doctors with world class expertise and research capabilities.

If you’ve been diagnosed with a medical condition, Best Doctors can perform an in-depth review of your diagnosis and treatment options and answer any questions you have about your condition. The end result is clarity and certainty about your condition and how to best manage it.

Best Doctors will arrange advice for any condition, injury or illness that affects your way of life. It’s not just for those affected by heart attack, cancer or stroke; people can also use Best Doctors for non-critical conditions such as allergies, severe migraines and back pain.

Best Doctors offers our members a second opinion and peace of mind that they are receiving the best treatment for their needs.

How to contact Best Doctors

If you have a medical condition and would like a world class second opinion call Best Doctors today on 1800 667 992

Who Best Doctors can help

Best Doctors helps members with a significant medical condition to have confidence when making decisions based on their health. GMHBA offer all members with hospital cover free access to the Best Doctors program.

You can access Best Doctors for any persistent or ongoing concerns including but not limited to:

  • Orthopaedics (skeleton) and rheumatology (joints)
  • Neurology and neurosurgery (brain and nervous system)
  • Oncology (cancer) and haematology (blood)
  • Cardiovascular (heart) and pulmonary disease (lungs)
  • Gastroenterology (digestive system)
  • Skin, eye, ear nose and throat conditions

Why people contact Best Doctors

Why people contact Best Doctors

How to contact Best Doctors

If you have a medical condition and would like a world class second opinion call Best Doctors today on 1800 667 992

How Best Doctors works

It’s like a second opinion – only better. A leading international medical specialist will conduct a full review of your diagnosis and treatment plan, and either confirm what you’ve been told or recommend a change. The Best Doctors team will collect and analyse all of your medical records, retesting pathology if required. Within a couple of weeks of collecting your medical records, you’ll receive a comprehensive report from a leading global expert in your specific condition recommending the right course of action.

Best Doctors results

  • Opened over 400 cases for GMHBA members
  • 44% of cases have a recommended change to the treatment plan
  • 11% of cases have a recommended change to the original diagnosis
  • 83% of users said Best Doctors answered all of their medical questions
  • 95% said Best Doctors was a valuable part of their insurance plan

How to contact Best Doctors

If you have a medical condition and would like a world class second opinion call Best Doctors today on 1800 667 992

Best Doctors and your practitioner

Best Doctors is a third party who will keep your medical information completely confidential.

Best Doctors helps you and your medical team by offering a case review from doctors with world class expertise and research capabilities.

A second opinion isn’t trying to discredit your doctor or find fault it their original diagnosis. For many, the results Best Doctors report simply confirm and reinforce your own doctor’s findings, giving you peace of mind. Sharing the Best Doctors findings with your doctor and working with them in your treatment creates a stronger bond of confidence for treatment and decisions.

How to contact Best Doctors

If you have a medical condition and would like a world class second opinion call Best Doctors today on 1800 667 992

Real life examples from Best Doctors

Read Steve's story

Read Yolanda's story

Frequently Asked Questions

Who is eligible to access Best Doctors?

Best Doctors is available at no extra cost for immediate access by GMHBA members with hospital cover*

How does Best Doctors work?

  • Call Best Doctors on 1800 667 992.
  • Best Doctors will assess your eligibility to access the service. They’ll note your medical history and document any questions you have.
  • After your initial call, Best Doctors will mail you an information pack. You’ll need to sign the consent form which allows them to collect your relevant medical information.
  • On receipt of your medical records, Best Doctors will identify an appropriate specialist from their worldwide network to review your case.
  • The chosen specialist will review your records and proposed treatment plan, and answer any questions you might have.
  • Once completed, a report will be sent to you and your local doctor, including the medical credentials of the specialist who has reviewed your case. Prior to sending the report, a medical professional from Best Doctors will call and review the key findings with you.

When would I access the service?

Best Doctors provides you comfort and reassurance when:

  • You want to be sure about the medical condition you’re suffering from.
  • You need help deciding between treatment options available.
  • You may be questioning why your current symptoms don’t seem to be improving.
  • You want to be sure that surgery is the only real option.

Who are the experts within the Best Doctors network?

Best Doctors conducts the world’s largest on-going, peer nominated, poll in the medical field and it’s this process that creates its unique global database of 50,000 leading experts. The database covers over 450 sub specialities enabling them to provide highly specialised medical advice.

What about my own doctor?

Best Doctors is a specialist information service, not a clinical service.

Best Doctors will not prescribe treatments, but may suggest options to discuss with your treating doctor.

We encourage you to discuss the details of the report with them.

Will my doctor mind me getting a second opinion?

Best Doctors is a third party who will keep your medical information completely confidential. Best Doctors helps you and your medical team by offering a case review from doctors with world class expertise and research capabilities.

A second opinion isn’t trying to discredit your doctor or find fault it their original diagnosis. For many, the results Best Doctors report simply confirm and reinforce your own doctor’s findings, giving you peace of mind. Sharing the Best Doctors findings with your doctor and working with them in your treatment creates a stronger bond of confidence for treatment and decisions.

Which medical conditions are covered by this service?

Most medical conditions of concern to you, having already been assessed and investigated by your doctor.

When are you not covered by this service?

You will not be able to access the service for:

  • emergency;
  • pregnancy;
  • mental health conditions;
  • a condition you are already in hospital for;
  • a condition for which you have not already undertaken an initial consultation with a doctor.

Are there any costs associated with this service?

No. There is no charge for GMHBA members eligible to access Best Doctors.

Do you need to visit the specialist reviewing your case?

No. You can access Best Doctors from the comfort of your own home.

Who are Best Doctors?

Best Doctors was founded by doctors from the Harvard Medical School in 1989. This organisation now helps people in over 30 countries around the world achieve better medical understanding, including the USA, UK and Canada.

Will the report only discuss treatment options available under my current cover?

No. Best Doctors do not have information on your GMHAB Health Insurance cover.

The report provided may discuss a treatment option which may not be available in Australia, or not covered under your hospital policy.

It is best to discuss the Best Doctors findings with your own Doctor.

GMHBA products do not cover treatments provided outside Australia. We recommend you contact GMHBA prior to undergoing any treatment.

Is there any other important information I need to be aware of?

Best Doctors and Best Doctors are not accident, illness or injury insurance. Nor will it replace your relationship with your current doctor or medical specialist.

GMHBA has engaged Best Doctors to offer this as an additional service for our eligible members.

Information about the history of Best Doctors and choice of specialists was sourced from Best Doctors.

*Best Doctors is available to all GMHBA Hospital members excluding FIT products Copyright 1998-2011 Best Doctors. All Rights Reserved. Best Doctors, the star-in-cross logo and InterConsultation are trademarks, or registered trademarks, of Best Doctors in the European Community, the United States, and in other countries and are used under license.

Interested in this program but not a GMHBA member?

Experience the benefits of this program today! Start by getting a quote.