Code of conduct



GMHBA are proud to be a compliant member of the Private Health Insurance Code of Conduct. The Private Health Insurance Code of Conduct is designed to help you by providing clear information and transparency in your relationships with health insurers. The Code covers four main areas of conduct in private health insurance ensuring:

  • You receive the correct information on private health insurance from  appropriately trained staff;
  • You are aware of the internal and external dispute resolution procedures with GMHBA Health Insurance;
  • Policy documentation contains all the information you require to make a fully informed decision about your purchase and all communications between you and GMHBA are conducted in a way that ensures appropriate information flows between the parties; and
  • All information between you and GMHBA is protected in accordance with national and state privacy principles.

You can download the Code at: