Find the answers for our most frequently asked questions
At GMHBA, we want to support you in looking after your total health and wellbeing. We also want you make the most of your AIA Vitality membership.
AIA Vitality Common Questions
AIA Vitality is a personalised, science-backed health and wellbeing program that rewards you for healthy behaviours.
Earn AIA Vitality Points by completing various health assessments that help you understand your current health status and how to improve it like: AIA Vitality Health Review, Mental Wellbeing Assessment, Online Nutrition Assessment, Skin Self Examinations, Dental and Eye checks. The more activities you engage in the more points you accumulate, the higher your AIA Vitality status and the greater the rewards and discounts.
GMHBA with AIA Vitality packages provides members with health insurance and a health and wellbeing program that supports healthy lifestyles and provides members with incentives and rewards as they use the program.
GMHBA with AIA Vitality packages provide access to the AIA Vitality program.
Members who join or switch to any GMHBA hospital or combined cover with AIA Vitality package.
Currently you cannot add AIA Vitality to your existing GMHBA policy (unless it is a GMHBA product with AIA Vitality access).
No. You will need to join GMHBA Health Insurance on an eligible product to access the AIA Vitality program.
Yes, if you have selected a GMHBA with AIA Vitality package. The quote provided will include the cost of AIA Vitality and a 5% Vitality Status discount off your GMHBA health insurance and AIA Vitality program for the first 12 months of membership.
The cost of AIA Vitality is in addition to your GMHBA health insurance policy. Members on a single or single parent policy will be entitled to one Vitality membership. Two covered adult members on a couples or family policy will each be entitled to a Vitality membership. There is a $10 per month, per eligible adult charge if members take out AIA Vitality with an eligible health insurance policy. Please be aware if you do cancel your AIA Vitality membership you will also lose your associated discount.
Members can cancel their AIA Vitality subscription at any time.
AIA Vitality and your GMHBA health insurance are two separate products. You can purchase the health insurance product separately at any point.
If you have chosen a GMHBA with AIA Vitality package and want to remove AIA Vitality, you will need to give us a call on 1300 446 422 so we can update your details and cancel your AIA Vitality membership.
GMHBA with AIA Vitality packages provide members with 5% discount off the cost of the health insurance cover and AIA Vitality premium for as long as you maintain AIA Vitality Silver status or above. If AIA Vitality is removed from the package, the 5% discount will also be removed, and no further discounts apply.
AIA Vitality is a health and wellbeing program and is a separate cost to your health insurance premium.
All members who join one of our packages with AIA Vitality will receive a 5% discount off the health insurance cover and AIA Vitality premium in their first year and for as long as AIA Vitality Silver Status or above is maintained. If Silver Status is not reached within 12 months of the member having AIA Vitality the 5% Status discount may reduce by 2.5% each membership year to 0% in year three. If Silver Status is achieved in the second year of membership, the 5% discount will be reinstated for the third year of membership.
Yes, as long as one of the AIA Vitality members on the policy reaches Silver Status in their first 12 months and remains on an eligible GMHBA health insurance product you will maintain your discount for another 12 months.
AIA Vitality is only available on selected GMHBA packages, so if you change your health insurance cover to a product that is not a GMHBA with AIA Vitality package you won’t be able to continue using the AIA Vitality program.
You should receive an email from AIA Vitality 24 hours after you join or switch to a GMHBA with AIA Vitality package. As this email is auto-generated please check your junk email. If not please call GMHBA on 1300 446 422 so we can check that we have your correct details.
AIA Vitality Points can be earned by participating in various activities to know and improve your health and wellbeing. These points all contribute to your AIA Vitality Status. The more activities you engage in, the more points you earn and the higher your AIA Vitality Status.
An AIA Vitality Status is carried over to the next membership year and benefits and discounts will be based on this Status. Although the Status will be carried over, the points will return to zero at the start of each AIA Vitality membership year and members will need to start earning points to maintain their Status.
Bronze 0 - 9,999 points
Silver 10,000 - 19,999 points
Gold 20,000 - 29,999 points
Platinum 30,000 or more points
12 months from the date of joining AIA Vitality.
Members on a single or single parent policy will be entitled to one Vitality membership. Two covered adult members on a couples or family policy will each be entitled to a Vitality membership.
You must be over 18 years to access the AIA Vitality program.
Yes, you can cancel your AIA Vitality membership and keep your health insurance cover. If you cancel your AIA Vitality membership, you might also like to consider our other health insurance products. You can ask for a cover review at any time and we will be happy to assist.
If a member chooses to suspend their health insurance policy the AIA Vitality membership will be terminated and a new AIA Vitality membership will need to be established after the suspension period ends.