Customer Service Centre
Our Customer Service Centre is open between 8.00am and 6.00pm AEST Monday to Friday. Call to speak to one of our friendly customer service advisers.
Phone
1300 4 GMHBA (46422). Local call costs apply.
Not in Australia?
Call +61 3 5202 8655 between 8.00am - 6.00pm AEST (GMT +10) Monday to Friday.
Email
Email us via our online contact form.
Fax
(03) 5221 4582
Webchat
You can webchat with one of our customer service advisers whenever the Customer Service Centre is open.
Start a webchat
Note: In order for web chat to operate correctly you may have to disable your browser's popup blocker.
Head Office
Street address
60-68 Moorabool Street,
Geelong VIC 3220
Postal address
PO Box 761
Geelong VIC 3220
Branch locations
- Geelong - 60-68 Moorabool St, Geelong VIC
- Belmont - 178 High St, Belmont VIC
- Norlane - Bellpost Shopping Centre, Anakie Rd, Norlane VIC
- Newcomb - Bellarine Village, Queenscliff Rd, Newcomb VIC
- Ballarat - 62 Bridge Mall, Ballarat VIC
- Bendigo - Shop 11a Fountain Court, Mitchell St, Bendigo VIC
- Colac - 178 Murray St, Colac VIC
- Hamilton - 182 Gray St, Hamilton VIC
- Portland - 112A Percy St, Portland VIC
- Warrnambool - 114 Lava St, Warrnambool VIC
- Perth - Suite 7, Atrium Building, 168 St Georges Terrace, Perth WA
Skype™ Us
If you don't have Skype installed on your computer you won't be able to Skype us. Install Skype.
You can 'Skype™ Us' from anywhere in the world for free (excluding ISP costs). GMHBA was the first Australian Health Fund to enable Skype™ calls directly into our Australian Customer Service Centre.
Important information regarding Skype™ and your security
- Always use the 'Skype™ Us' link on the GMHBA website when contacting GMHBA via Skype™, do not add, store or search the Skype™ directory for GMHBA
- There is only one official GMHBA Skype™ account "gmhba.health.insurance"
- GMHBA will never contact you to request personal account information via Skype™'. Do not respond or provide this information to any such requests and report these via email to service@gmhba.com.au
- If you would prefer to use the 'Skype Out™' capability, you may use the GMHBA dedicated VoIP number +61 3 5202 8655
- GMHBA's Skype™ facility is available for voice calls only.